What is RERA Complaint?

The Real Estate (Regulation & Development) Act, 2016 governs the real estate sector, covering both residential and commercial projects. Its main aim is to protect buyer rights, ensure transparency, and promote fair practices in real estate dealings.

RERA establishes clear responsibilities for builders and agents, creating a balance between promoters and buyers. It encourages standardisation and provides a structured platform for grievance redressal.

If any provision of the Act is violated or a buyer’s rights are infringed, a RERA Complaint can be filed against the builder, developer, or agent. RERA serves as a protective shield for homebuyers and holds developers accountable for delays, fraud, or false promises.

Rights of the Buyer Under the RERA Act

• Transparency
  Buyers are entitled to complete transparency regarding carpet area, possession timelines, payment schedules, penalties, and other project-related details as per the Act.
• Clarity on Area Measurements
  The builder must accurately disclose the carpet area, excluding misleading terms like built-up or super built-up. This ensures pricing is based on uniform and verifiable standards.
• Right to Refund
  If a builder fails to comply with project commitments, the buyer has the right to demand a full refund of the amount paid, along with interest.
• Speedy Resolution
  RERA mandates the establishment of an adjudicating authority to ensure fast-track hearings and quick redressal of buyer grievances.
• Financial Discipline
  Developers must deposit 70% of the project funds into a separate escrow account to be used strictly for construction and land costs, ensuring responsible use of funds.

Documents Required for Filing a RERA Complaint

To file a complaint before the Real Estate Regulatory Authority (RERA), you must submit the following details and documents:

• Full name, address, email ID, and contact number of the complainant
• Name of the builder or promoter
• A brief summary of the facts related to the complaint
• Supporting documents such as the sale agreement, emails, exchanged letters, or any legal notices sent
• Payment of complaint filing fee — ₹1,000 in most states, and ₹5,000 in Maharashtra and Goa

Benefits of Filing a RERA Complaint Online

• Buyers can avoid lengthy judicial procedures in consumer forums when raising complaints against builders.
• A dedicated adjudication mechanism is in place to handle RERA complaints efficiently.
• Transparency is ensured in both the complaint handling process and complaint status, through the official RERA portals of each state.
• Filing a RERA complaint ensures that promoters are held accountable and must compensate for delayed possession.
• RERA complaints are designed for quick and timely resolution, offering speedy redressal.

When Can You File a RERA Complaint Online?

The Real Estate Act places obligations on both the promoter and the buyer. When any of these obligations are violated, the Real Estate Regulatory Authority (RERA) can initiate action—either on its own (suo moto) or based on a complaint filed by an aggrieved party—against the defaulter.

Who Can File a RERA Complaint?

Under the Real Estate (Regulation and Development) Act, 2016 (RERA), various individuals and entities are eligible to file a complaint if they are affected by the actions or negligence of any party involved in a real estate project. Here’s who can file a RERA complaint:

Homebuyers:

This is the most common group of complainants. A homebuyer who has purchased a flat or apartment in a RERA-registered project can file a complaint against the builder, developer, promoter, or real estate agent in the following cases:

• Delay in possession: One of the most frequent issues. RERA allows homebuyers to claim compensation for project delays.
• Defective construction: Poor quality work or structural issues can be reported and rectification can be sought.
• Deviation from specifications: If the promised features or amenities are not delivered as agreed.
• Unfair charges: Any illegal or excessive charges levied by the builder can be challenged.

Allottees:

Allottees, including those who have purchased plots or commercial units, have rights similar to homebuyers and can raise complaints for the same kinds of issues.

Other Stakeholders:

Apart from buyers and allottees, the following may also file RERA complaints:

• Investors: Individuals who have invested in real estate projects and are facing related disputes.
• Owners' Associations: Associations representing residents in a completed project can raise issues related to maintenance, amenities, and common area usage.
• Third-party service providers: Contractors, vendors, or service agencies who suffer losses due to the developer’s misconduct may also lodge a complaint.

Any Aggrieved Person:

As per Section 31 of the RERA Act, any person who is affected by the acts or omissions of a party involved in a RERA-registered project has the right to file a complaint. This ensures that the scope for seeking redressal is not limited to just buyers or investors.

How To File Complaint in RERA?

1. Gather all the information about the name of the real estate project & the builder
2. Draft a complaint letter
3. Submit the complaint to the appropriate RERA office
4. Pay the requisite fee
5. Check the status of the complaint periodically
6. Attend the hearings scheduled by the RERA authority
7. Obtain the order

Procedure to File a Complaint with TNRERA

• Visit the official website of the Tamil Nadu Real Estate Regulatory Authority (TNRERA)
• Click on the option for registering a complaint
• Enter your details, including personal info, project information, and the issue being reported
• Attach supporting documents that back up your complaint
• Pay the required complaint filing fee online
• Once submitted, you’ll receive a registration number to help track your complaint

Obligations of the Promoter

• Cannot promote, book, market, or sell any unit in a real estate project without securing registration under the Real Estate Regulatory Authority.
• Must not include misleading or inaccurate statements in any promotional material, notice, or brochure related to the project.
• Must ensure the possession of the completed project is handed over as per the promised timeline.
• At the time of booking, must share with the allottee the approved layout plans, sanctioned building plans, phase-wise project timeline, civic infrastructure arrangements, etc., as approved by authorities.
• Has the responsibility to obtain both completion and occupancy certificates for the project.
• Must maintain essential amenities and services at a reasonable cost until the residents’ association officially takes over project maintenance.
• Is accountable for paying necessary outgoings such as taxes or charges using the funds received from allottees until the physical possession is transferred.
• Is obligated to address and fix any structural or quality-related issues or service shortcomings mentioned in the registered sale agreement, if notified within five years of possession. Such defects must be rectified free of cost within 30 days.

Obligations of the Buyer

• The buyer is required to pay the builder on time as agreed in the sale contract. This includes registration fees, taxes, maintenance costs, ground rent, and utility charges like water and electricity.
• Once the occupancy certificate is issued, the buyer must take possession within two months.
• In case of delayed payments, the buyer is liable to pay interest at the rate specified in the agreement.
• The buyer must participate in the establishment of a society, association, or consumer federation related to the housing project.
• The buyer is expected to cooperate in registering the conveyance deed for the property.

How to Check Status for RERA Complaint?

Real estate buyers can file and track complaints directly on the official RERA website of their respective state. To register a complaint, the buyer must fill in personal details and upload relevant supporting documents. Once the complaint is submitted, the resolution process typically takes up to 60 days.

Conditions for Filing a RERA Complaint Online

• Misleading advertisements or promotions related to the property or project
• Delay in handing over possession of the property to the buyer
• Structural flaws or poor construction quality in the property
• Failure to register the real estate project as required
• Withholding important project information from the buyer
• Demanding over 10% of the property cost as advance before executing the agreement for sale

Statewise RERA Complaint Form

Complaint to Delhi RERA – Form M
Complaint to Andhra Pradesh RERA – Form M
Complaint to Bihar RERA – Form M
Complaint to Gujarat RERA – Form A
Complaint to Uttarakhand RERA – Form M
Complaint to Maharashtra RERA – Form A
Complaint to Madhya Pradesh RERA – Form M
Complaint to Karnataka RERA – Form N
Complaint to Kerala RERA – Under Progress
Complaint to Odisha RERA – Form VI
Complaint to Rajasthan RERA – Form N
Complaint to Uttar Pradesh RERA – Form M
Complaint to Haryana RERA – Form CRA
Complaint to Himachal Pradesh RERA – Form M
Complaint to West Bengal RERA – Form M
Complaint to Punjab RERA – Form M
Complaint to Telangana RERA – Form M
Complaint to Tamil Nadu RERA – Form M
Complaint to Goa RERA – Under Progress
Complaint to Chhattisgarh RERA – Form M
Complaint to Jharkhand RERA – Form N
Complaint to Andaman & Nicobar RERA – Form M
Complaint to Chandigarh RERA – Form M
Complaint to Dadra & Nagar Haveli RERA – Form M
Complaint to Daman & Diu RERA – Form M
Complaint to Mizoram RERA – Form M

RERA Rules for Maintenance Charges

RERA outlines specific rules regarding maintenance charges in real estate projects. Developers are allowed to charge fees strictly for actual maintenance work and cannot include costs like corpus fund, advance maintenance, or sinking fund. A detailed breakdown of collected charges and expenses must be provided to the residents. Any violations of these rules can lead to action by the RERA authority.

RERA Complaint Against Builder

1. Go to your state’s official RERA website and complete the user registration process.
2. Verify if the builder is registered under RERA. If not, you may still raise a complaint with the appropriate authority.
3. If the builder is registered, proceed to file your complaint directly through the RERA website.
4. Enter all required information and upload relevant documents related to your issue and the project.
5. Once submitted, RERA will issue a notice to the builder and begin an inquiry process.
6. The builder will be asked to respond to the complaint within the allotted time frame.
7. RERA will examine the case and take suitable action based on the findings.
8. For further help, you can also visit the RERA office or seek legal support from an advocate.

Filing RERA Complaints Against Unregistered Builders

1. Collect all key documents concerning your property, including agreements, receipts, and written communication with the builder.
2. Check with your local municipal office or state regulatory body to confirm if the builder is registered under RERA or any other authority.
3. If the builder is found unregistered, you may file a complaint with the relevant forum—such as the consumer court or police—depending on the issue.
4. You may consult a lawyer or legal professional for guidance on how to move forward with the complaint process.
5. Clearly outline the property details, builder’s information, and the specific problems you are facing in the complaint.
6. Attach all supporting documents when submitting your complaint.
7. After submission, the concerned authority will review the matter and take suitable action based on the evidence provided.

Filing RERA Complaints Against Agents

1. Collect all relevant documents related to the transaction—agreements, payment proofs, and communication with the agent.
2. Visit your state’s RERA website to check whether the agent is officially registered.
3. If registered, file the complaint on the website by providing the agent’s name, the issue you faced, and supporting documents.
4. If the agent is unregistered, approach the consumer court or police depending on the nature of the dispute.
5. You may also consult a legal expert or lawyer for help with the complaint process.
6. After the complaint is submitted, the authority will begin an inquiry and take appropriate action.

RERA Complaint Against Tenant

The Real Estate Regulation and Development Act (RERA) does not cover complaints against tenants. RERA is intended to regulate the real estate sector and safeguard the interests of homebuyers and investors. If you have a tenant dispute, you must turn to other legal remedies. The approach may differ by state, but here are some general steps:

1. Attempt to settle the issue amicably with the tenant through dialogue or mediation.
2. If that fails, issue a legal notice outlining your concerns and seeking resolution.
3. If the notice is ignored, you may file a case with the appropriate civil court.
4. In certain states, specific rent control laws handle landlord-tenant matters. You can check these laws and approach the Rent Control Board or Rent Tribunal if applicable.
5. If the tenant has damaged your property or breached the rental agreement, you can also file a complaint with the local police.

RERA Complaint For Delay In Possession

1. Go to the official website of your state’s RERA authority and register as a user
2. Check if the developer or builder is registered under RERA and verify if the project is registered with a stated completion date in the agreement
3. If both builder and project are registered, proceed to file your complaint on the RERA portal
4. Mention all key details such as the builder’s name, project name, date of booking, promised possession date, and cause of delay
5. Upload relevant documents like the booking form, payment receipts, and agreement
6. Once the complaint is filed, RERA will issue a notice to the builder and begin an inquiry
7. The builder will get a fixed timeframe to respond to the complaint
8. RERA will assess the complaint and take necessary action based on its findings
9. RERA may also impose penalties on the builder for delayed possession

RERA Complaint Format Sample

1. Title:
   Complaint under Section [mention relevant section of the RERA Act] against [Name of the Respondent(s)] by [Your Full Name]
2. Complainant Details:
   ● Name: [Full Name]
   ● Address: [Permanent Address]
   ● Email: [Your Email]
   ● Mobile Number: [Your Contact Number]
   ● Address for service of notice (if different from above): [Specify if applicable]
3. Respondent Details:
   ● Name of Respondent(s): [Builder/Developer/Agent Name]
   ● Registered Address: [As per records]
   ● Email: [Official Email]
   ● Mobile Number: [Contact Number]
4. Project Details:
   ● Project Name: [Name of the Project]
   ● RERA Registration Number: [As listed]
   ● Allotment Number / Agreement Details: [Mention agreement or allotment reference]
5. Grounds of Complaint:
   Clearly state your grievance along with relevant facts, dates, and context.
6. Relief Sought:
   Specify what you are requesting from the Authority.
7. Supporting Documents:
   Attach all relevant records and list them here.
8. Declaration:
   "I hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief."
9. Signature:
   ● [Your Signature]
   ● Date: [Insert Date]

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