Overview – File an eFIR / Online Police Complaint

Our service provides a convenient way for citizens to submit an e-FIR or police complaint online via official State Government portals, depending on availability in their region.

An e-FIR is the digital format of a police complaint, filed for cognizable or non-cognizable offences. It allows individuals to report incidents online without visiting a police station—ideal for urgent or sensitive matters.

Like a regular FIR, an e-FIR contains details of the incident, parties involved, and witnesses. Once submitted, a unique reference number is issued, which can be used to track the complaint. The police may register it as an FIR/NCR or dismiss it if no clear offence is disclosed.

Impact of Delayed FIR/Police Complaints

• Weakened Investigation: Delayed complaints hinder the police's ability to gather evidence and record witness statements while still fresh.
• Lower Chances of Catching the Accused: The more time that passes, the higher the chance the offender may flee or hide.
• Misuse of Lost/Stolen Items: Unreported loss of official documents, phones, or vehicles can lead to their misuse in illegal activities.
• Doubt on Complaint's Intent: Late reporting can appear suspicious, weakening the complainant's credibility and affecting justice.

Prompt action ensures better investigation, quicker arrests, prevents misuse, and upholds the complaint’s integrity.

Advantages of Filing an eFIR / Police Complaint Online

• Convenience: File a complaint from home without visiting a police station, saving time and effort.
• Instant Acknowledgment: A unique complaint or registration number is generated immediately, serving as official proof.
• Legal Validity: e-FIRs and online complaints hold legal status and can be presented as evidence in court.
• Alternative Legal Remedy: In case of police inaction, the complaint number can be used to seek relief through the courts.
• Loss or Theft Reports: Easily report the loss of important documents (like Aadhaar, passport, or DL) for insurance or reissue purposes.
• Confidential Reporting: Offers a discreet way for women to report crimes without fear of bias or exposure.

Documents Required

• Full name of the complainant
• Complainant’s date of birth
• Email ID and registered mobile number
• Complete residential address (with district)
• Accused's address and contact (if available)
• Aadhaar number of the complainant
• Date and location of the incident
• Detailed sequence of events or facts related to the case

What Is a Police Complaint?

A police complaint is a formal report made by an individual outlining details of an offence, requesting police action under the Code of Criminal Procedure. It can be submitted in writing or spoken form, including names, dates, locations, and other relevant facts.

Simply put, it's a personal statement describing an incident or crime, shared in clear language to inform authorities about what took place.

What is an FIR?

FIR, or First Information Report, is a written record prepared by the police upon receiving details about a cognizable offence. It marks the beginning of the criminal justice process and includes key information like the time, place, and type of crime. Filing an FIR is crucial for initiating an investigation and is often needed before the police or authorities can proceed with further action.

What is an NCR?

An NCR (Non-Cognizable Report) is filed by the police when a minor offence is reported, for which they need a Magistrate's approval before taking any action.

Under IPC Section 379, theft requires an FIR, whereas a lost item is logged as an NCR. Unlike an FIR, an NCR stays at the police station, isn't sent to court, and doesn't prompt an investigation.

Many people aren't aware of the difference, leading to confusion when stolen items are mistakenly registered as NCRs. FIRs clearly mention “First Information Report” with IPC sections, while NCRs are marked as “Non-Cognizable Report.”

How to File an eFIR / Police Complaint Online?

We help individuals file an e-FIR or Police Complaint online in a simple and efficient way. Typically, this involves accessing the official portal provided by the police department of your respective state.

Understanding that this process can feel daunting, we offer reliable assistance to make it smooth and stress-free.

The police play a vital role in maintaining public safety and enforcing justice. Despite challenges, their commitment to evolving and adapting reflects their dedication to serving the community more effectively.

Once an Online Police Complaint Is Filed, What Happens Next?

Cognizable Offences

1. File the e-FIR/online police complaint and receive an acknowledgment number for tracking.
2. Complaint is sent to the relevant police station for review.
3. If a cognizable offence is identified, it is converted into an FIR and formal investigation begins.
4. If updates are delayed, you can provide feedback or track the status on the police department’s website.

Non-Cognizable Matters (Lost & Found Cases)

1. File the complaint and receive an acknowledgment number.
2. It may be reviewed by the appropriate police station.
3. A Non-Cognizable Report (NCR) is created and stored at the station.
4. If the lost item is recovered, it is returned to the owner under Superdari.

Non-Cognizable Offences

1. File the online complaint and obtain the acknowledgment number.
2. Complaint is reviewed at the local police station.
3. An NCR is generated and kept for records.
4. As police cannot act without court approval, the complainant is advised to approach the Magistrate under Section 155 of the CrPC.

What to Do When FIR / Police Complaint Is Not Responded To or Accepted?

1. Step 1: Escalate to Senior Police Authorities
   If the police decide not to register an FIR due to lack of a cognizable offence, you may escalate the issue:
   • Send physical copies of your complaint to the concerned Police Station.
   • Mark copies to senior officers like the Commissioner, Additional Commissioner, Deputy Superintendent, or Additional Deputy Superintendent, as per your state’s police hierarchy.
2. Step 2: Approach Magistrate Under Section 156(3), Cr.P.C.
   You can file an application before the Magistrate under Section 156(3) of the Cr.P.C.
   • Mention the earlier complaint.
   • Request directions to the police to register an FIR and start investigation.
3. Step 3: Direct Complaint Under Section 200, Cr.P.C.
   If you have enough evidence proving a cognizable offence, you can file a direct complaint under Section 200 of the Cr.P.C.
   • The Magistrate may take cognizance and proceed with legal steps independently.

When Will NCR/FIR Be Registered by the Police?

The registration of an NCR or FIR by the police depends on the classification of the offence. An FIR (First Information Report) is recorded when a cognizable offence occurs—these are serious violations where the police have the authority to arrest the offender without a warrant. Such crimes include burglary, robbery, homicide, sexual offences, and other grave incidents. When an offence of this nature is identified, the police must file an FIR and initiate the investigation process.

Conversely, an NCR (Non-Cognizable Report) is filed when the reported offence is less severe and falls under the non-cognizable category—cases where the police cannot arrest the accused or begin investigation without prior judicial permission. Examples include minor assault, fraud, verbal abuse, or intimidation. These are documented for record purposes and further action depends on Magistrate approval.

NCR vs e-FIR

List of offences - e-FIR Vs NCR

Cognizable Reports (CR) (Serious offences for which e-FIR can be filed)

• Theft
• Cheating
• Trespass
• Eve-Teasing, Stalking
• Rape
• Murder
• Criminal Conspiracy
• Dowry Death
• Causing Miscarriage
• Grievous Hurt
• Wrongful Restraint / Wrongful Confinement
• Kidnapping
• Extortion
• Criminal Breach of Trust
• Robbery / Dacoity
• Forgery
• Cruelty by Husband or by Relatives

Non-Cognizable Reports (NCR) (Minor offences for which NCR is filed)

• Lost phone
• Lost official documents like Aadhaar Card, PAN Card, Driving License, Passport, Voter ID Card, etc.
• Defamation
• Assault
• Giving and Fabricating False Evidence
• Public Nuisance
• Hurt
• Dishonest Misappropriation of Property

Advantages of Hiring a Lawyer for e-FIR/Online Police Complaint

• Legal Knowledge: Lawyers have in-depth understanding of legal procedures and can guide individuals through the proper process of filing an e-FIR or online police complaint.
• Support with Paperwork: They assist in preparing and submitting required documents like ID proof, address verification, and incident reports without errors or missing details.
• Decoding Legal Terms: Lawyers simplify complex legal jargon, ensuring individuals understand the implications of their complaint.
• Court Representation: If the issue proceeds to court, lawyers can represent clients and safeguard their legal interests during the proceedings.

Note: Please review our service terms carefully before use. By continuing, you agree to these terms, which may be updated without prior notice.

List of States That Accept e-FIR in Their Jurisdiction

• Andhra Pradesh – Not accepted
• Arunachal Pradesh – Accepted
• Assam – Accepted
• Bihar – Accepted
• Chhattisgarh – Accepted
• Goa – Accepted
• Gujarat – Accepted
• Haryana – Accepted
• Himachal Pradesh – Accepted
• Jharkhand – Accepted
• Karnataka – Accepted
• Kerala – Accepted (via mobile app)
• Madhya Pradesh – Accepted
• Maharashtra – Accepted
• Manipur – Not accepted
• Meghalaya – Not accepted
• Mizoram – Not accepted
• Nagaland – Not accepted
• Odisha – Accepted
• Punjab – Not accepted
• Rajasthan – Accepted
• Sikkim – Not accepted
• Tamil Nadu – Accepted
• Telangana – Not accepted
• Tripura – Not accepted
• Uttarakhand – Accepted
• Uttar Pradesh – Accepted
• West Bengal – Accepted
• Delhi – Accepted
• Puducherry (Pondicherry) – Accepted
• Dadra & Nagar Haveli and Daman & Diu – Accepted
• Andaman & Nicobar Islands – Accepted
• Jammu and Kashmir – Accepted
• Lakshadweep – Accepted
• Chandigarh – Accepted
• Ladakh – Accepted

Why Sperso Filings?

At Sperso Filings, we take pride in fulfilling our social commitment by helping citizens during difficult times. We provide reliable support in filing e-FIRs and online police complaints. While we are not affiliated with any police department, our aim is to deliver smooth, stress-free services to our clients.

We acknowledge and deeply respect the tireless work of police personnel who uphold law and order. Their dedication deserves continuous appreciation, and we express our gratitude at every opportunity.

• We offer an easy-to-use platform that streamlines the complaint filing process
• Our expert team guides users in completing forms and documents accurately
• We provide end-to-end filing support on behalf of the complainant
• Clients receive timely updates and alerts throughout the process
• We focus on customer satisfaction, ensuring a smooth and efficient experience